Privacy & Cookies
We don't share your personal information with third parties unless required by Dutch law or when it is beneficial to your experience with our products (e.g. pre-filling your name and email when you request a support ticket). Your usage of this site, our products or services may be used in quantitative reports but where possible will be presented in such fashion that no individual users can be identified.
By leaving a reply, comment, review, support request or other form of communication on or related to the website, you provide us permission to use this in any effort to improve the user experience for you and other users or for marketing purposes. This includes permission to (re-)publish (a portion of) your communication publicly when appropriate.
This page was last updated on 2016-04-24 00:47:30.
When using our Package Provider integration, you acknowledge that the programmatic interaction between our servers and your website can contain information about your website that is logged in our systems. This information typically includes a unique reference to your website (which may be used to track license fraud or provide quantitative anonymous usage data) as well as other information specific to your installation such as MODX version, hostname, installed packages, manager language and PHP version. We may provide aggregated public information based on these parameters.
When signing up or making a purchase you are asked to provide certain personal information, including names, billing information and country. This information is used to comply with EU regulation regarding VAT. These regulations are primarily concerned with ensuring the provided country is correct, for which several pieces of evidence are required. For this purpose we also establish your location based off your IP address. When using certain payment gateways (including PayPal, CreditCard, iDeal and Bank Transfer) we also use and store information available from the transaction to confirm your country.
We are legally required to keep this information stored for 10 years.
We will never sell or share your personal information - collected automatically or submitted - with third parties unless required by law or necessary to provide you with requested services or goods.
When your address is available on your account, we may use it send you a holiday card or merchandise.
Cookies & Analytics
Our website uses essential cookies for managing sessions and functional cookies to improve your experience.
We also use third party services including Google Analytics for analytics, which may set cookies of their own with a unique (anonymous) identifier and data they collect. When visiting specific parts of the site, additional information about what you're doing on the site (e.g. placing an order with a value of X Euro) may be provided to Google Analytics. Additionally, social functionality such as Facebook and Twitter widgets may set cookies and use your user session with them to tailor the experience.
We also use a self-hosted instance of Piwik for website analytics. We do not identify individual users or combine personally identifiable information in our system with data tracked by Piwik, however we do segment users into logical groups, for example by splitting up logged in and anonymous users into separate groups.
We also using Hotjar for analysing in more depth how people use our website. This tool provides us incredibly specific information that we can use for both short term improvements to the user experience, but can also advise future iterations of our website. Hotjar tracks mouse movements, keyboard strokes and general environment information for an evenly distributed sample of users. We do not have control over how this sample is selected, though we do provide Hotjar with a list of specific pages for the purpose of generating heatmaps that may affect the chance of a session being recorded. Information collected by Hotjar is not augmented with personal information on purpose, however when reviewing specific sessions it may be possible to identify a specific user if they are logged in.
If you do not wish for us to collect information using one or more of the mentioned tools you may use tools such as Ghostery to block those tools. Our website will continue to work even if those tools are blocked and we wont blame you for keeping tabs on your privacy.
When visiting the website through an affiliate link, we use a single cookie to store a reference to the affiliate in your browser. This cookie is set to last 30 days. If you sign up within that period, we will notify the affiliate of your signup. No personal information will be provided to the affiliate, other than your first name.
When you purchase items, the affiliate is not able of seeing what you purchased or any personal information about you, however they will be notified (and can review in their Affiliate section) that they received an affiliate transaction. As the transaction makes up a percentage of your purchase, they might be able of deciphering what was purchased by its price.