Standard Unlimited Support
All premium extras by modmore include our standard unlimited support and lifetime updates for the current major version. As long as we support the major version you purchased, you can ask us anything via [email protected], with no time limit or limit on the number of tickets you submit.
We expect to release major versions for our premium extras on average every one or two years. When a new major version comes out, you can extend your support and updates at a reduced upgrade fee. We'll have a grace period for customers that bought a license shortly before a major version is released, and unlimited subscription holders also don't pay the upgrade fee.
If you choose not to upgrade, you can continue to use the previous major version indefinitely, but 6 months after a major version release we will stop releasing updates and providing support for that version.
|Extra||Major version 1.x||Major version 2.x||Major version 3.x|
|Redactor||Not supported since September 2015||Released September 8, 2015, current version||Expected late 2017|
|MoreGallery||Released October 30, 2013, current version||Tentatively expected in 2018|
|ContentBlocks||Current version||Tentatively expected in 2018|
|SimpleCart||Not supported||Supported as of 2.3, released June 29, 2015, current version|
|Commerce||As far as support and upgrades are concerned, 0.x and 1.x are the same major version. Current version.|
Getting help for modmore extras
There are different ways to get help with our extras. Depending on the urgency or type of help you need, some may be more applicable than others.
- Browse the Frequently Asked Questions in our support center for common questions
- Send an email to [email protected], this is the fastest way to get one-on-one help from our team. We aim to respond within 2-3 business hours, or 24 hours at most.
- Search and/or post on our Community Forum, the modmore team is also active here, but so are dozens of other customers
- For questions that can be answered in
140280 characters, you can also tweet us @modmore
- Join the #modmore channel on the MODX Community Slack for impromptu discussions
Bug reports and feature requests are also welcome in all of these places.
If you have an urgent problem, please use [email protected] and include urgent in the subject title. We don't currently offer support by phone, but if we deem a phone or Skype call to be necessary to resolve a problem, we'll give you a call.
For our open source extras, please use our Community Forum. Bug reports and feature requests are also welcome on the various public GitHub repositories we maintain.
Getting help from third party developers
Third party developers, like Sterc, may offer their own support policies and channels. We will forward any question you send to us, or you can use the information below to contact them directly.
Note that for license-related questions, you should contact the modmore team via [email protected] instead.
- Sterc (Formalicious) can be reached via email at [email protected]
Each Premium Extra comes with a year of email support from the modmore team. These are the same people that develop and maintain our products, so you can be sure to get the best support possible all week long.