Standard Unlimited Support
All our premium extras include standard unlimited support and lifetime updates for the current major version. As long as you're using the latest major version, you can ask us anything via [email protected].
As an example, the current major version of Redactor is v2. If you're using Redactor v2 (2.0, 2.1, 2.2, etc.), you can use our support channels as much as you like (details on how to do that below). If you're still using Redactor v1, you're out of luck and will need to upgrade your license. Once Redactor v3 is released, we'll continue supporting Redactor v2 for 6 months, but after that you'll need to upgrade your license in order to recieve updates and support.
We expect to release major versions for our premium extras on average every 1-2 years. We offer a discounted upgrade price so you can continue getting support and updates when a new version is released.
If you choose not to upgrade, you can continue to use the previous major version indefinitely but after 6 months we'll no longer release updates or provide support for that version.
|Extra||Currently supported version(s)|
|Redactor||2.x (released September, 2015)|
|MoreGallery||1.x (released October, 2013)|
|ContentBlocks||1.x (released May, 2014)|
|SimpleCart||2.3+ (released June, 2015)|
|Commerce||0.x (and 1.x upon release)|
How to tell what version you're using
To see what extra version you're using, head over to the Purchases & License page. It'll list the extras you have purchased and which version is currently installed on which site.
Getting help for modmore extras
There are different ways to get help with our extras. Depending on the urgency or type of help you need, some may be more applicable than others.
- Browse the Frequently Asked Questions for answers to common questions
- Sending an email to [email protected] is the fastest way to get one-on-one help from our team – we aim to respond within 2-3 business hours or 24 hours at most
- Search and/or post on our Community Forum, which is used by the modmore team and other customers
- For questions that can be answered in
140280 characters, you can also tweet us @modmore
- Join the #modmore channel on the MODX Community Slack for impromptu discussions
Bug reports and feature requests are also welcome in all of these places.
If you have an urgent problem, please use [email protected] and include urgent in the subject title. We don't currently offer support by phone, but if we deem a phone or Skype call to be necessary to resolve a problem, we'll get in touch.
Getting help from third party developers
Third party developers, like Sterc, may offer their own support policies and channels. We will forward any questions you send to us, or you can use the information below to contact them directly.
Note that for license-related questions, you should contact the modmore team via [email protected] instead.
- Sterc (Formalicious) can be reached via email at [email protected]
Each Premium Extra comes with a year of email support from the modmore team. These are the same people that develop and maintain our products, so you can be sure to get the best support possible all week long.